Shared Services Strategy
Maximize the power of shared services to drive growth and optimize performance
Healthcare organizations that invest in strategic shared services models can improve care delivery, reduce costs, generate scale, optimize service levels, and enhance customer satisfaction. But mature shared services programs go beyond centralization. They require a comprehensive, best practice approach to build a customer-focused, efficient, and data-driven organization.
Expertise across healthcare shared services disciplines
We bring expertise to all healthcare shared services functions and disciplines. For clients just starting to implement shared services governance structures and expectations, we help establish leading practice organizational models, service level agreements, performance management processes, and infrastructure to rapidly improve performance and advance functional maturity. For more established programs and operating models, we enhance scale, service quality, and customer satisfaction while driving cost efficiency by deploying optimized technology capabilities and workflows.
Related insights
Meet our Shared Services Strategy leaders
Ann Edwards
Ann Edwards is a Senior Partner in Financial Transformation and co-leads the Mergers & Integration practice. Ann has more than 30 years of experience leading strategic, operational, and financial improvements for healthcare providers.
John Wiest
John Wiest is a Senior Partner in Financial Transformation and co-leads the Mergers & Integration practice. He is a senior executive with more than 35 years of experience leading, transforming, and advising integrated healthcare systems and other providers across the care continuum.
Jodi Capistrant
Jodi Capistrant is a Senior Partner in Financial Transformation. Jodi brings nearly 20 years of healthcare experience creating strategies and advanced care delivery models to achieve organizational goals, superior outcomes, experience, and efficiency.
Sachin Sharma
Sachin Sharma is a Partner in Financial Transformation. He brings more than 10 years of experience helping hospitals and health systems improve financial, operational, and clinical performance.
Joseph Clancy
Joseph Clancy is a Partner in Financial Transformation at Chartis. Joe brings nearly 25 years of experience to the firm leading and advising health systems and community hospitals. His expertise spans operations improvement, health system integration, physician integration, business transformation, and market share growth.
Chris Geer
Chris Geer is an Associate Partner in Financial Transformation. He is a results-driven healthcare professional with over fifteen years of healthcare provider and consulting experience working with hospitals ranging from small community hospitals to large academic medical centers.
Alexander Segal
Alexander Segal is an Associate Partner in Financial Transformation whose career in healthcare consulting spans 10 years with a focus on healthcare provider operations and prior to working in healthcare operations experience working with payer strategy and financial planning and analysis (FP&A).
Rob Gamble
Rob Gamble co-leads the Financial Transformation Line of Business. Rob brings over 25 years of experience leading complex operational and performance improvement projects aimed at achieving sustained, transformational change for healthcare provider organizations.
Mark Krivopal, MD
Mark Krivopal, MD, is a Senior Partner in Financial Transformation and leads the Financial Performance Improvement practice. He brings 25 years of healthcare experience in academic medical centers, complex IDNs, independent community hospitals, and a healthcare information technology start-up.
