Pressures on the healthcare industry to rapidly evolve to a consumer-centered approach are immense. Non-healthcare industries have shaped consumer perceptions about what “good” looks like, and the widespread adoption of digital solutions by these industries—driven, expected, and preferred by consumers—has increasingly made analogous capabilities table stakes for healthcare providers. The pandemic and pervasiveness of disruptive new entrants only accelerated this requirement for consumer-centric digital experiences.
Our digital team works closely with health system leaders to define and prioritize investment for the many components of the “digital front door.” We help organizations align on “digital front door” objectives, including new patient acquisition, established patient engagement and retention, and interactions with referring providers and referred patients. Together, we build a common understanding of the strategic implications of a “digital front door” and chart the path to a practical plan to achieve success.
Thomas Kiesau is Chief Innovation Officer for The Chartis Group and leader of the Digital Transformation Practice. He specializes in the areas of: digital transformation, enterprise strategic planning, clinical partnership development, next-generation service line growth strategy, and economic alignment.
Bret Anderson is a Principal with The Chartis Group with over fifteen years of experience in the healthcare industry. His work at Chartis has also focused on developing innovative strategies to deploy health information exchange technologies across providers.
Ryan Bertram is a Principal with The Chartis Group and a leader within Chartis Digital. He has led engagements across strategic planning, digital transformation, organizational alignment, mergers and acquisitions, and more.
Jon Freedman is a Principal with The Chartis Group working within the Digital Transformation practice. Jon works with clients to develop transformational digital and consumer experience strategies and programs.
Mike D’Olio is a Director at The Chartis Group and Co-Leader in the Consumer Access and Digital Transformation Practice. Mike has over 30 years of healthcare consulting and hospital management experience with leading health systems and academic medical centers nationwide.
Melissa McCain is a Director with The Chartis Group and Co-Leader of Consumer Access. For more than 20 years, Melissa has advised leading national and regional health systems and academic medical centers.
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