Jon Freedman is a Partner in Digital & Technology Transformation and co-leads the Digital Consumer Experience practice. Jon brings over 13 years of experience to his work with clients to develop transformational digital and consumer experience strategies and programs that meet the growing demands and expectations of the consumers and patients they serve. His work focuses on digital solutions that put the consumer at the center of their healthcare experience.
Jon has worked with academic medical centers, large integrated delivery networks, community provider systems, payers, and digital solution providers on a wide variety of strategic digital, consumer experience, and virtual care topics. Recent projects include multiple Care at Home and Hospital at Home program feasibility assessments, business cases, and implementations, the development of a strategic business case for a digital transformation program office and enterprise digital programs, multiple digital consumer experience strategy development and implementation efforts, a telehealth strategy and go-to-market analysis, and care model redesign efforts to integrate digitally forward care delivery modalities. Jon has also engaged in several access-related projects, including the development of the strategic business case and resulting requirements for a service center of the future, and a strategic initiative to bring about a better understanding and plan for applying consumer insights and digital capabilities to the development of a future state access journey. In addition, Jon has worked with a variety of healthcare solution companies, partnering to plan go-to-market strategies for products and services to best serve healthcare providers and their patients.
Before joining Chartis, Jon led Kaiser Permanente’s Digital Product Solutions team, where he collaborated with care delivery, line of business, regional, marketing, and technology partners to articulate multiple strategic business cases and execute large enterprise programs that transformed and scaled KP’s digital ecosystem. Prior to that, Jon led the Digital Solutions team for Humana’s Digital Center of Excellence, where he was responsible for digital product management, user experience, and conversion optimization.
Jon earned a Master of Arts degree in History from New York University. He also holds a Bachelor of Arts degree in History and Political Science from the University of California, Los Angeles.
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