Mike D’Olio is a Director at The Chartis Group and Co-Leader in the Consumer Access and Digital Transformation Practice. Mike has over 30 years of healthcare consulting and hospital management experience with leading health systems and academic medical centers nationwide. His recent client work in performance has included: pre- and post-merger rationalization and integration operational, clinical process optimization in hospital and ambulatory care settings, call center/contact center design and implementation, medical group optimization, capacity and throughput management, care management program planning, and perioperative services design. His client work in strategic planning has included service line planning, hospital and physician alignment, regional strategy development, and accountable care readiness.
Mike has served as the interim Director of Access for several large academic medical centers and has also provided staff and management coaching, interim senior leadership support, and organizational alignment assistance for many of his clients. He has partnered with numerous academic medical centers to develop and execute on enterprise-wide patient engagement and access strategies. Representative clients include Penn Medicine, UPMC, Dartmouth-Hitchcock, Thomas Jefferson University Health, University of West Virginia, University of Oklahoma, Rutgers Medicine, and Montefiore Health System.
Before joining Chartis, Mike spent more than 15 years in leadership roles while developing successful ambulatory networks for several academic healthcare systems. During this time, he also served as the administrative leader for ancillary services at the nation's leading pediatric hospital where he was responsible for all strategic, financial, quality, and patient safety initiatives.