Consumer Access Strategy & Implementation
From innovation to transformation
Chartis has delivered groundbreaking solutions to improve the consumer access experience for the last two decades. We offer a comprehensive set of innovative solutions—from fully integrated digital solutions to optimizing foundational competencies required to succeed. Our approach to access experience transformation is anchored in design thinking to capture the consumers’ needs and preferences, which leads to sustained, superior performance.
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Meet our Consumer Access Strategy & Implementation leaders
Melissa McCain
Melissa McCain is a Senior Partner in Clinical Transformation and co-leads the Consumer Access practice. For more than 20 years, Melissa has advised leading national and regional health systems and academic medical centers.
Mike D'Olio
Mike D'Olio is a Senior Partner in Clinical Transformation and co-leads the Consumer Access practice. Mike has over 30 years of healthcare consulting and hospital management experience with leading health systems and academic medical centers nationwide.
Tom Kiesau
Tom Kiesau serves as the firm's Chief Innovation Officer and co-leads the Digital & Technology Transformation Line of Business. Prior to assuming leadership of Digital & Technology Transformation, he led the firm’s Strategy practice. He specializes in the areas of: digital transformation, enterprise strategic planning, clinical partnership development, next-generation service line growth strategy, and economic alignment.
Prashant Karamchandani
Prashant Karamchandani is a Senior Partner in Financial Transformation and co-leads the Revenue Cycle Transformation practice. He brings more than 19 years of experience in revenue cycle, strategic planning, business intelligence, technology, and healthcare consulting.
Ryan Bertram
Ryan Bertram is a Partner in Digital & Technology Transformation and co-leads the Clinical Technology Innovation practice. He has led engagements across strategic planning, digital transformation, organizational alignment, mergers and acquisitions, and more.
Sue Fletcher, RN
Sue Fletcher, RN, is a Partner in Clinical Transformation and leads the High Performing Medical Group practice. She has over ten years of healthcare management consulting experience advising community and academic health systems on various strategic planning and performance initiatives.
Jon Freedman
Jon Freedman is a Partner in Digital & Technology Transformation and co-leads the Digital Consumer Experience practice. Jon works with clients to develop transformational digital and consumer experience strategies and programs.
