Today, healthcare consumers demand that their preferences are recognized and met, which means providers must deliver timely, convenient, and affordable service—on consumers’ terms. While improving access has long been a goal of health systems, real change can no longer wait. Now more than ever, consumers won't hesitate to switch providers if their expectations aren’t met.
At Chartis, we help providers gain a competitive advantage by marrying clinical and operational expertise with technology to transform access and deliver a best-in-class patient experience.
Catalyzing the Intersection of Consumer Access and Digital Transformation
Providers who can catalyze the intersection of consumer access and digital transformation to deliver excellent quality of care and enhanced patient experience will win a significant competitive advantage in this new era.
Our interdisciplinary team of experts across strategy, clinical and administrative operations, revenue cycle, advanced analytics, and IT help you understand and execute on what's needed today while building sustainable growth for the future.
How Chartis helped a suburban health system win competitive advantage through transformed consumer access.
Our Consumer Access and Digital Transformation Team has worked with dozens of leading healthcare providers to turn transformational ideas into practical, measurable operational reality, optimally changing the way consumers and providers interact. ”
Melissa McCain is a Director with The Chartis Group and Co-Leader of Consumer Access. For more than 20 years, Melissa has advised leading national and regional health systems and academic medical centers.
Mike D’Olio is a Director at The Chartis Group and Co-Leader in the Consumer Access and Digital Transformation Practice. Mike has over 30 years of healthcare consulting and hospital management experience with leading health systems and academic medical centers nationwide.
Thomas Kiesau is Chief Innovation Officer for The Chartis Group and leader of the Digital Transformation Practice. He specializes in the areas of: digital transformation, enterprise strategic planning, clinical partnership development, next-generation service line growth strategy, and economic alignment.
Bret Anderson is a Principal with The Chartis Group with over fifteen years of experience in the healthcare industry. His work at Chartis has also focused on developing innovative strategies to deploy health information exchange technologies across providers.
Ryan Bertram is a Principal with The Chartis Group and a leader within Chartis Digital. He has led engagements across strategic planning, digital transformation, organizational alignment, mergers and acquisitions, and more.
Sue Fletcher, RN
Sue Fletcher, RN, is a Principal with The Chartis Group. She has over ten years of healthcare management consulting experience advising community and academic health systems on various strategic planning and performance initiatives.
Jon Freedman is a Principal with The Chartis Group working within the Digital Transformation practice. Jon works with clients to develop transformational digital and consumer experience strategies and programs.