The Client Challenge
A suburban community health system worked tirelessly to integrate network assets and harness the value of its system to provide the best care for its community. However, larger community and academic institutions in a nearby metropolitan area began expanding into the suburbs, creating increased pressure on the suburban system. To maintain a competitive advantage and remain their patients’ first choice for care, they prioritized consumer access transformation.
DRIVING FORCES FOR TRANSFORMATIONAL ACCESS:
- Evolving consumer expectations
- Value-based reimbursement models
- Reliance on community-provider relationships
- Growth objectives
Navigating to Next: The Solution
A group of health system leaders teamed with Chartis to develop a comprehensive strategy and supporting roadmap that built upon its work already in process. In addition to improving access for patients and referring providers in the short-term, the strategy aimed to position the system for long-term competitive advantage.
Chartis assessed the competitive landscape, referring provider needs and consumer preferences. Infrastructure, including digital enablement, leadership and governance models, and supporting technology was also examined.
The team co-developed a shared language that articulated the vision and complementary performance standards to advance access performance. The identification and prioritization of focused market-facing strategies, internal capabilities, and required change management and communication plans augmented the formation of a practical roadmap. Risk mitigation strategies addressed potential challenges to enable long-term success.
