ON THE FRONT LINES OF ACTION
Provider organizations across the country agree that a focus on performance is essential under any future market scenario. With the stakes higher than ever before, previous, incremental approaches to performance improvement will not be sufficient to achieve the transformational change needed to succeed moving forward. Clinical and operating models must be fundamentally redesigned based on leading practice; and next-generation, sustainable approaches to performance improvement must be woven into the fabric of the organization’s culture.
Chartis offers a full suite of performance improvement and clinical transformation services to help your organization meet its clinical, financial, and operational goals.
Financial Improvement: We help shore up traditional operational cost management approaches (e.g., supply chain and labor); embed robust and replicable improvement processes and strategies into daily management and extend focus to address costs resulting from care variation
Revenue Realization: Highly effective models to ensure services performed are billed, billed are collected, and underperformed are maximized
Patient Engagement & Access: Innovative programs and platforms for patient and referring physician attraction and retention, network design and navigation, and throughput
Quality & Clinical Management: Advanced clinical management programs to achieve the best outcomes, lowest cost of care, and superior patient experience
Patient Experience: We focus on the entire consumer experience, addressing consumer demands through each interaction with the organization; develop a shared vision for service excellence and associated consumer experience strategy upon which all future improvement efforts are based
Provider Experience: Chartis engages physicians and other providers as active, accountable partners in all important organizational initiatives, fully integrate physician leaders into organizational leadership team and identify and address contributors to provider burnout
Director, Performance Practice Leader
Stacy Melvin is a Director with The Chartis Group and Leader of its Performance Practice Area. Ms. Melvin has over 20 years of experience in the healthcare provider industry, and is a nationally recognized expert in operations design and performance improvement, healthcare information technology, and activation and transition planning for new facilities.
Director, Service Line Planning
Pamela Damsky is a Director at The Chartis Group and leads Service Line Planning. Ms. Damsky has almost 30 years of healthcare experience, the majority in advisory services. She brings deep expertise in organizational strategy, alignment, clinical transformation and performance improvement to help organizations succeed today and tomorrow.
Director, Enterprise Performance Improvement
Ann Edwards is a Director and Enterprise Performance Improvement Practice Leader with The Chartis Group. Ms. Edwards has over 30 years of industry leadership and consulting experience. Her areas of expertise include: organizational design; improvement and effectiveness; financial optimization and strategy and pre- and post-merger integration activities.
Melissa D. McCain
Director, Clinical Management, Patient Engagement and Access
Melissa McCain is a Director with The Chartis Group, leading its Clinical Management, and Patient Engagement and Access practices. For more than 20 years, she has advised leading health systems and AMCs. She counsels executives on the development and successful execution of operational strategy to support organizational economic and mission sustainability.
Mark J. Werner, MD
Director, Clinical Consulting, Physicians and CPLI
Dr. Werner is a Director with The Chartis Group leading Clinical Consulting and the Chartis Physician Leadership Institute. Dr. Werner brings over 25 years of experience providing transformational healthcare leadership in physician alignment and engagement, medical group performance, innovation and the translation of strategy into clinical operations.
Performance Practice Area Manager
Stephanie Hines is the Practice Manager for The Chartis Group’s Performance practice area. Ms. Hines’ work is focused on helping healthcare delivery organizations transform their systems of care and sustainably improve key clinical, operational and financial outcomes.
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