Transformative operational, financial, and clinical improvement


Transformative operational, financial, and clinical improvement

Healthcare providers face a dual imperative. To restructure and reduce expenses, while innovating and adapting care models for the future. To achieve this, providers must fundamentally redesign clinical and operating models based on leading practices and sustainable approaches to performance improvement.

The COVID-19 pandemic has magnified the financial instability and unsustainability of current clinical and operating models. At the same time, dramatic changes in the competitive landscape, evolving consumer expectations, and the continued adoption of virtual care require a reimagining of care delivery. Increasing quality while improving access, cost, convenience, and service are critical to a healthier world for all.

With the stakes higher than ever before, health systems require more impactful and sustainable approaches to performance improvement than have been traditionally deployed. While the age of COVID-19 has underscored many of the challenges inherent in our current healthcare delivery system, we’ve also seen healthcare providers achieve extraordinary things during unprecedented times. Now is the time for bold thinking, incisive leadership, and powerful collaboration – to align leadership, management, and staff around what’s next.

Client Impact

“Your entire team conducted themselves as professionals with the utmost integrity, worked amazingly hard, and added great value and subject matter expertise to the teams they facilitated. We will be better on Day 2+ for having done this work, and even more than expected, because we chose the right partners!”

Chief Strategy Officer
CHI Franciscan/CommonSpirit Health Pacific Northwest Division
Project: Merger Integration Planning work with Virginia Mason Health System

We can help.

As our clients look to the future, we are developing the next set of performance solutions that combine process innovation with cutting-edge data, analytics, and technologies. Our use of rigorous analytics, along with our broad and deep knowledge of leading practices, allows us to pinpoint the opportunities that will drive the most value for each organization. Our unmatched approach to both the art and science of change enables successful and sustainable execution, with maximum ROI.

How we work with our clients to transform financial, operational, and clinical performance:

Financial Performance Improvement

Our comprehensive financial improvement platform integrates labor and non-labor expense reduction with strategic growth and revenue enhancement, while optimizing enabling technologies, to help clients realize EBIDA improvements from 5-15%.

Merger and Acquisition Integration Support

We bring a sophisticated approach to pre-merger integration planning and post-merger integration management and execution that helps our clients realize the strategic aspirations and financial and clinical synergies of the combined enterprise.
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Provider Enterprise Transformation

We work with our clients to achieve a viable, sustainable provider enterprise through fundamental redesign of care and business models to meet operational and financial objectives as well as the evolving clinical and experiential needs of patients. Learn more about our Provider Enterprise Solutions >

Access and Service Innovation

We help our clients innovate their care models and service centers by adapting patient access processes to meet evolving consumer expectations for timeliness, convenience, and affordability. Our strategic approach supports “top of license” provider practices and fully integrates digital modes of care into clinical and operating models.

Consumer Experience

We develop strategies and tactics to help our clients compete with new market entrants in a consumer-centric environment by cultivating a service-oriented culture and engaging providers and leadership in redefining the patient journey.

Revenue Cycle

We bring unrivaled, objective, and forward-thinking approaches to transforming the revenue cycle. Our clients achieve dramatic margin improvement through tailored assessments, rapid diagnostics, process excellence, comprehensive transformation, management coaching, and analytics. Learn more >

Clinical Compliance and High Reliability Care

Through Greeley, a Chartis Group Company, we work with clients to dispel regulatory myth and implement efficient and sustainable clinical and operational and processes. We help resolve CMS and accreditation threats, drive readiness for upcoming hospital surveys, and help clients move toward high reliability performance. We also optimize credentialing and privileging processes, medical staff quality, bylaws, rules and regulations, and conduct external peer reviews.

Featured Performance Leaders

Healthcare 2030

The Chartis Group partnered with Healthcare Financial Management Association (HFMA) to craft the four-part Healthcare 2030 series that unpacks the challenges and opportunities that lie ahead for today’s healthcare leaders.

Read more >


Explore all »

Data & Analysis

Health Systems and Financial Recovery: A Challenging Balancing Act Ahead

As the COVID-19 pandemic endures, health systems across the country head into the second half of 2020 with margin improvement as a top priority.

Read more >

Case Study

From Survival to Stability: How Chartis Helped a Large AMC Stabilize Its Workforce and Improve Its Bottom Line

Optimizing workforce management and staffing models, standardizing processes, and establishing clear communications delivered a $15 million reduction in labor expenses. This large academic medical center established sustainable financial health, an engaged workforce, and a culture of accountability.

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Can Hospital Mergers Deliver Real Value? The Answer is Yes...if you do it right.

Consolidation across the healthcare provider industry continues, with 2019 closing out as a banner year in size and
scope of transactions. All this merger and acquisition activity should lead to real value — delivering benefits in service
expansion, care coordination, efficiencies and cost savings, capital avoidance and population health.

Read more >


Doubling Down on Ambulatory Access: Making it Easy for Consumers to Get in and Choose to Stay

Doubling down on ambulatory patient access and bolstering patient loyalty is more critical than ever for providers striving to retain and serve current patients, grow programs, and bend the cost curve.

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Get in touch.

Healthcare Performance Improvement | The Chartis Group