COVID-19 Resource Center

After the Surge: Five
Health System Imperatives
in the Age of COVID-19

In times of crisis, it is often challenging to look beyond the emergency at hand. However, in the post-COVID-19 surge landscape, health systems have no choice. Here we summarize the current market state and highlight five imperatives that health systems must successfully navigate in the new reality.

Interoperability Compliance: Why Executives Should Take a Strategic Approach

Rules that became effective June 30, 2020, operationalize the 21st Century Cures Act, which enables patients to have greater access to their digital information. The November 2 deadline to comply with these rules is looming.

Deadlines Are Coming:
Are You Prepared?

Since the onset of the pandemic, CIOs have been leading through the crisis to deliver more, faster — with fewer operating, capital and human resources. With an already-full agenda, CIOs are now faced with looming interoperability compliance deadlines, effective November 2.

Children’s Hospitals and IDNs: Partnering with Purpose for the Age of COVID-19

With the economic challenges created and exacerbated by COVID-19, many comprehensive integrated delivery networks (IDNs) must rebuild their balance sheets and are actively reassessing their service line portfolio as one means for doing so.

Transforming the Provider Enterprise – The Path to Sustainability and Results

As health systems seek to address COVID-19’s economic and patient care challenges, success increasingly hinges on the ability to create high-performing provider enterprises.

Health Systems and Financial
Recovery: A Challenging
Balancing Act Ahead

As the COVID-19 pandemic endures, health systems across the country head into the second half of 2020 with margin improvement as a top priority. The first six months of the year brought the “perfect storm” of financial disruption – loss of elective procedures, reduced patient volumes and increased costs to manage dual systems of care for both COVID and non-COVID patients. Amid the fallout, hospitals face an immediate need to reduce costs by year-end.

Demand Recovery

The Chartis Group and Kythera Labs continue to analyze recent claims data feeds to monitor trends in demand recovery. In this installment, we examine physician visit volumes to provide insights into the magnitude and pace of utilization changes since the start of the COVID-19 pandemic.

Under Attack: Five
Practical Steps to Thwart Increased Cyber Threats

While health systems have focused on the immediate health needs caused by COVID-19, cyberattacks have increased as hackers have exploited the outbreak's disruption. Learn five immediate key areas for health system focus that can have a positive impact on security and business continuity without incremental cost.

the EHR is
Not Enough

COVID-19 has created a burning platform to fundamentally transform clinical processes to reduce the cost base, enable the restructure of the physician enterprise and transform the clinical operating model. To recapture volume and revenue, health systems must quickly transform their clinical operating model to provide coexisting systems of care for COVID-19 and non-COVID-19 patients.

Medical Staff

As provider organizations prepare for a changed future, health systems must make it easier for medical staff to effectively deliver care across the system, without unnecessary barriers, bureaucracy or costs. In this paper, we outline how four key components can help health systems increase agility, effectiveness and cost efficiency in their medical staff functions.

Hospital and
Oncology Physician

The United States cancer care ecosystem has been significantly disrupted by COVID-19, producing financial hardship and an uncertain future for many cancer centers and physician practices. In this environment, opportunities are emerging as independent oncologists seek new partners to secure longer-term financial stability or avoid more immediate service rationalization and downsizing.

Adapting for the Age of COVID-19: Six Essentials for Children's Hospitals

For children's hospitals, COVID-19 has been materially disruptive – impacting both the health of pediatric populations as well as the health system bottom line. Children’s hospitals must continue to lead throughout this crisis, focusing on the health of children and the long-term sustainability of the child health ecosystem while at the same time taking immediate action to reopen services and close the budget gap created by the pandemic.

Building an
Effective Cost to
Collect Strategy

In February 2020, we published a paper, “Building an Effective Cost to Collect Strategy.” The paper is focused on guiding revenue cycle leaders to finding the best way to maximize their yield. The COVID-19 pandemic has put many healthcare provider organizations in an unprecedented, compromised financial position that will take a great deal of time to recover from.

Technology’s Role in Achieving Health System Imperatives in the Age of COVID-19

For weeks, CIOs and their teams have supported their health systems in preparing for and combating the COVID-19 pandemic. As many look beyond the initial surge, CIOs face a new stage of challenges as they consider how to best leverage technology to help their organizations survive and ultimately thrive in the “new normal."

Telehealth: Current
Trends and Long-Term

The Chartis Group and Kythera Labs have brought together a team of data scientists, visualization experts and industry thought leaders to develop the Telehealth Adoption Tracker, an advanced analytic tool designed to measure how COVID-19 has driven rapid telehealth adoption across the country.

Building Back the
Balance Sheet in the
Age of COVID-19

Health system leaders who act quickly have an opportunity to be proactive in this next phase of the crisis and build back the balance sheet. Resizing the enterprise to new volumes, restructuring costs, realigning operations and establishing the right infrastructure to support and monitor change will be required to return margin.

Listen to the Webinar Recording:
COVID-19’s Impact on Independent Hospitals

Listen to our webinar with Epstein Becker & Green and FocalPoint Partners where we discussed how to navigate the ongoing COVID-19 uncertainty and intensifying levels of clinical, operational and financial risk for independent hospitals.

COVID-19 Impact on
Behavioral Health: Essential Focus on the Frontline Worker

With a growing acknowledgement of the longevity of COVID-19, the workforce will need ongoing support as they try to cope with the anticipated peaks and valleys of the curve, which will continue until there is an effective treatment or vaccine.

Elective Surgical and
Procedural Services

Many of the nation’s hospitals are in a significant financial downturn due to reductions in elective surgeries. Health systems must consider these 10 actions to bring elective procedures back in a way that prioritizes safety of the patients and hospital staff.

Cancer and COVID-19:
Preparing for What
Comes Next

In this paper, we highlight what we are hearing from the front lines of cancer care and provide three practical considerations for the immediate and longer-term future as cancer care emerges reshaped by COVID-19.

Physician Compensation Considerations Amidst the COVID-19 Pandemic

In the moment of pandemic crisis, it is unwise to implement fundamental changes to physician compensation models. However, some considerations and short-term actions are warranted and necessary. Health systems, medical groups and faculty practices should consider four essential steps.

COVID-19 Impact on Behavioral Health: Collaborative Care is an Essential Solution

To address the increased demand for behavioral healthcare, primary care practices should adopt evidence-based models, such as collaborative care, that integrate primary and behavioral healthcare.

Preparing for a Post-COVID-19 World: Key Considerations for Academic Health Systems

While it is difficult to see past the current morass when in the middle of such an overwhelming crisis, some members of each AHS’s leadership team should be thinking about necessary actions to help the enterprise move forward and be prepared to act decisively when, or even before, the COVID-19 situation begins to improve.

The Rural Health Safety Net: Understanding the Potential Impact of COVID-19

In this new analysis, The Chartis Center for Rural Health explores key factors in assessing the potential impact of the COVID-19 pandemic on the rural health safety net, including access to intensive care unit beds, the reliance on outpatient service revenues and rural provider days cash on hand.

Board Roles in a
Time of Crisis

The Chartis Group, Jarrard Phillips Cate & Hancock, and McDermott Will & Emery provide valuable insights for optimizing the role of the board in the midst of COVID-19.

Optimizing APP Deployment to Address COVID-19: Five Key Tactics to Get It Done

Leaders need to think broadly about the capabilities of their clinicians and staff to respond to COVID-19 capacity issues. One group primed for elevation and expansion of role is advanced practice providers (APPs).

COVID-19: Cash
Management Strategies
to Implement

Maximizing cash flow at this critical time is a priority. A targeted effort focused on cash acceleration and conservation can help organizations get through this time of severe financial strain.

COVID 19: Four Approaches
to Addressing Behavioral
Health Impacts

The stress and uncertainty created by COVID-19 will drive increased demand for behavioral health services. Providers must be prepared to support increased needs for services as well as the mental and emotional health of their own workforce.

COVID-19: Three Critical Questions to Address on Ambulatory Care

There is an influx of visits from patients who suspect they may have COVID-19, and a decrease in all other visits as patients are unwilling to use health system facilities for fear of infection or a desire to minimize their interactions in the community. The shift in ambulatory care demand begs three questions for ambulatory care leadership.

Robots, Chatbots, AI: Accelerating Virtual Health Capabilities for COVID-19

COVID-19 has shifted health systems’ expansion of virtual health from an “optional” or longer-term play to an immediate and crucial priority. By taking this vital step, health systems leaders will help contain COVID-19 exposure in healthcare settings and expand capacity for non-COVID-19 patients to ensure they do not get crowded out.

Connect with Other
Providers on
COVID-19 Issues

Join the COVID conversations on our private knowledge sharing community. You’ll benefit from exchanges amongst our more than 10,000 registered providers. Note: This site is only accessible to individuals currently employed by hospitals and health systems. For access to the community, please register here.

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COVID-19 Resource Center - The Chartis Group