The Client Challenge
An internationally renowned pediatric research institution and hospital had made repeated efforts to unlock sustainable, strategic value from analytics to advance operational excellence, improve outcomes, and further catalyze scientific discovery and treatment innovation. However, prior initiatives had inconsistent success and lacked the enterprise-wide focus and structure needed for sustainable, continual advancement of analytics performance.
GOALS FOR A HIGH-PERFORMING ANALYTICS PROGRAM:
- Alignment with and focus on enterprise priorities
- Trusted, accessible, and understood data that drives informed decisions
- Institution-wide ownership of and accountability for data quality
- Self-sufficiency with and optimal use of analytics technology and resources
- Ability to meet current analytics demand and develop capabilities for future needs
Navigating to Next: The Solution
Chartis evaluated the current state of analytics across multiple core capabilities, including data management, the analytics program, and analytics delivery. This approach enabled the organization to look beyond technical solutions to address organizational root causes behind data and analytics challenges.
The assessment surfaced barriers to analytics success, including underdeveloped program governance, isolated teams operating with minimal coordination, limited accountability for data quality, and inconsistent engagement from operational stakeholders.
Chartis partnered with organizational leadership and analytics stakeholders to develop an enterprise-wide strategy and vision for analytics, including priority initiatives in data management, program operations, and analytics distribution. Chartis then helped the organization define a high-impact initiative to achieve immediate value while laying the foundation for high-performing analytics. Chartis also worked closely with the organization to establish a program structure, leadership model, data governance norms, and related processes to drive analytics excellence.