Most provider organizations are attempting to address physician and nurse burnout. Yet some organizations can retain their people even amid understaffing and overwhelming influxes of patients, while others hemorrhage talent. Why? Practice details matter—but most surveys don’t capture them. Using a modified version of Maslow’s Hierarchy to systematically measure the metrics that matter to your workforce, we provide hierarchical dashboards that make it easy to see where to start. Our entire method is designed to move from data to action. We help you choose critical interventions and decide how to dedicate resources, create action teams, and move your efforts forward. Our method has significantly improved key workforce metrics, including burnout, turnover, suicidal ideation, the burnout gender gap, and perceptions of safety.
Dan Shapiro, PhD
Dan Shapiro, PhD, is the Director of the Chartis Center for Burnout Solutions, where he and his team assist leaders of multi-hospital systems with efforts to reduce burnout and the turnover of high-value physicians, nurses, Advanced Practice Providers, and other staff.
Amanda Pearl, PhD
Amanda Pearl, PhD, is an Analytics and Product Development Lead at the Chartis Center for Burnout Solutions. She is a trained clinical psychologist with over 15 years of experience with psychometrics, survey design, and analytic methodology and over 10 years of experience in the healthcare industry.
Roger Ray, MD
Roger Ray, MD, is the Chief Physician Executive at Chartis. He has over 30 years of experience in healthcare, having served in a variety of leadership positions at major medical centers and health systems throughout the eastern United States.
Andrew Resnick, MD
Andrew Resnick, MD, serves as a Director and the Chief Medical and Quality Officer, leading Clinical Quality, Safety, and High Reliability efforts in a role that spans both Chartis Consulting and Chartis Clinical Quality Solutions.
Sue Fletcher, RN
Sue Fletcher, RN, is a Principal with Chartis. She has over ten years of healthcare management consulting experience advising community and academic health systems on various strategic planning and performance initiatives.
Duane Reynolds, MHA, is the Chief Health Equity Officer at Chartis and President of the Chartis Center for Health Equity & Belonging. Recognized by countless organizations as a change maker within healthcare, Duane has helped to lead the national conversation around health equity and belonging. His work is illuminating new perspectives and helping others connect the dots between the future of healthcare delivery and value transformation.