From designing products and managing member onboarding to servicing customers and processing claims, administration comprises many of the core functions of a health plan. But finding the right balance of cost stewardship and performance—including by enhancing customer experience, establishing partnerships, vertically integrating services, and improving interoperability with stakeholders—can be difficult for organizations caught up in the day-to-day. At Chartis, we help health plans adopt next-generation operating models focused on end-to-end experiences rather than discrete internal functions. Our expertise in streamlining operations begins with rapid assessment and remedying stubborn issues, such as determining appropriate sourcing, and extends all the way to formulation and execution of long-term strategy, including how to remain compliant with ever-changing regulations. With this optimized performance, health plans can deliver on their promise of high quality, strong experience, and affordable costs.
Colin Blaney is a Director with Chartis with more than 20 years of healthcare and management consulting experience. He has extensive experience working with executives and leading teams at healthcare organizations to define and execute strategies that improve the member experience, increase the quality of care, and optimize the costs associated with delivering and administering healthcare services.
Bethany Richmond is a Director at Chartis and a member of the firm’s Payer Advisory Services practice with 20 years of experience in the healthcare industry. She has extensive advisory experience, serving healthcare clients across the provider-payer spectrum.
Adam Solove is a Principal with Chartis with 30 years of advisory experience. He is regarded for his leadership of teams in the implementation of new products and development of product roadmaps.
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