Now more than ever, consumers won't hesitate to switch providers if their expectations aren’t met. Chartis knows how to create service-specific consumer journeys that result in a differentiated access experience.
Building on standard consumer access processes, Chartis helps clients design and implement service-specific solutions to address unique access preferences and needs. From accelerated intake for oncology patients to same day access and proactive preventive care scheduling for primary care, we create a tailored set of solutions, leading to excellent patient experience and higher patient acquisition and retention.
Sue Fletcher, RN
Sue Fletcher, RN, is a Principal with Chartis. She has over ten years of healthcare management consulting experience advising community and academic health systems on various strategic planning and performance initiatives.
Melissa McCain is a Director with Chartis and Co-Leader of Consumer Access. For more than 20 years, Melissa has advised leading national and regional health systems and academic medical centers.
Mike D’Olio is a Director at Chartis and Co-Leader in the Consumer Access and Digital Transformation practice. Mike has over 30 years of healthcare consulting and hospital management experience with leading health systems and academic medical centers nationwide.
Thomas Kiesau is Chief Innovation Officer for Chartis and Leader of the Digital Transformation Practice. He specializes in the areas of: digital transformation, enterprise strategic planning, clinical partnership development, next-generation service line growth strategy, and economic alignment.
Ryan Bertram is a Principal with Chartis and a leader within Chartis Digital. He has led engagements across strategic planning, digital transformation, organizational alignment, mergers and acquisitions, and more.
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