Chartis, a leading healthcare advisory firm, today announced it has been named to the 2025 Consistent High Performers list in the Service category by KLAS Research, a national healthcare IT data and insights company. This new annual report recognizes vendors and services firms that maintain high client satisfaction on a three-year rolling basis. Chartis was named a Consistent High Performer in three categories: Digital Transformation Consulting; IT Planning and Assessment; and Strategy, Growth, and Consolidation Consulting Services.
Complementing Best in KLAS rankings, the report identifies the 2025 consistent high performers and how they are collectively rated across KLAS’ customer experience pillars: loyalty, operations, relationship, services, and value.* Customer loyalty among this year’s consistent high performers is very strong; 99.5% would engage their firm again. Clients also indicate these leading firms stay ahead of industry trends, have a strong sense of partnership, and drive tangible outcomes.
“We are proud of this recognition, particularly because it’s based on feedback from the clients we serve and the satisfaction we deliver,“ said Jody Cervenak, Chartis Managing Partner and Leader, Digital & Technology Transformation. “This distinction demonstrates our ability to provide seamless digital and technology solutions with industry-leading client service, enabling Chartis to continue making a material impact in healthcare.”
In February 2025, KLAS recognized Chartis as the Best Overall Healthcare Management Consulting Firm for the fifth consecutive year. Chartis also was named the Best Overall IT Services Firm—making it the first firm to receive both overall awards. These awards signal that Chartis has achieved higher, more consistent client impact and satisfaction ratings than any other firm.
*Methodology: Interviews were conducted between July 2021 and December 2024 using KLAS’ standard quantitative evaluation for healthcare services, which is composed of 9 numeric ratings questions and 3 yes/no questions, all weighted equally. Combined, the ratings for these questions make up the overall performance score, which is measured on a 100-point scale. The questions are organized into five customer experience pillars—loyalty, operations, relationship, services, and value.
About KLAS Research
KLAS has been providing accurate, honest, and impartial insights for the healthcare IT (HIT) industry since 1996. The KLAS mission is to improve the world’s healthcare by amplifying the voice of providers and payers. The scope of our research is constantly expanding to best fit market needs as technology becomes increasingly sophisticated. KLAS finds the hard-to-get HIT data by building strong relationships with our payer and provider friends in the industry. Follow KLAS on LinkedIn. Learn more at klasresearch.com.
About Chartis
The challenges facing US healthcare are longstanding and all too familiar. We are Chartis, and we believe in better. We work with more than 900 clients annually to develop and activate transformative strategies, operating models, and organizational enterprises that make US healthcare more affordable, accessible, safe, and human. With more than 1,350 professionals, we help providers, payers, technology innovators, retail companies, and investors create and embrace solutions that tangibly and materially reshape healthcare for the better. Our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—is 100% focused on healthcare and each has a longstanding commitment to helping transform healthcare in big and small ways. Learn more.
