Intelligent automation (IA) can dramatically increase the speed and accuracy of repetitive tasks to improve business processes, costs, and outcomes. Like other transformational projects, an IA solution requires proper governance and a careful approach to ensure alignment with organizational strategies and goals.
Organizations must follow several steps for successful implementation and adaptation by employees, providers, and patients/consumers to realize IA’s full potential. Active engagement and support of stakeholders throughout the process facilitates sustainable change management.
Successful IA realizes robust benefits—including reduced cycle times, more predictable outcomes, improved quality, cost savings, advanced analytics, and increased employee satisfaction.
“With an ever-present call to reduce the cost to collect through accelerated cash collections and workflow efficiencies, there’s never been a better time to explore automation opportunities.”