For most healthcare organizations, phone calls represent their primary point of consumer contact, yet service centers are costly, inefficient, and a major driver of consumer dissatisfaction. Whether it’s optimizing an existing service center through digitizing core components or integrating multiple service centers post-merger, Chartis helps you create next-generation communication hubs for a superior patient experience.
We help to design and implement Advanced Service Centers, empowering patients to choose their preferred communication channel for accessing care on their terms. The resulting seamless omnichannel experience provides personalized support and communications throughout the patient journey.
Mike D’Olio is a Director at The Chartis Group and Co-Leader in the Consumer Access and Digital Transformation Practice. Mike has over 30 years of healthcare consulting and hospital management experience with leading health systems and academic medical centers nationwide.
Melissa McCain is a Director with The Chartis Group and Co-Leader of Consumer Access. For more than 20 years, Melissa has advised leading national and regional health systems and academic medical centers.
Robert Gallo is a Principal with The Chartis Group within the Informatics and Technology practice. He is a healthcare management professional with over 15 years of success creating, implementing, and leading healthcare strategy, digital transformation, information technology, and process improvement initiatives for a range of provider organizations, from community hospitals to Integrated Delivery Networks (IDNs).
Prashant Karamchandani (PK) is a Director with the Chartis Group in the Revenue Cycle practice. He brings more than 19 years of experience in revenue cycle, strategic planning, business intelligence, technology, and healthcare consulting.
Ryan Bertram is a Principal with The Chartis Group and a leader within Chartis Digital. He has led engagements across strategic planning, digital transformation, organizational alignment, mergers and acquisitions, and more.
Sue Fletcher, RN
Sue Fletcher, RN, is a Principal with The Chartis Group. She has over ten years of healthcare management consulting experience advising community and academic health systems on various strategic planning and performance initiatives.
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