Achieving High Reliability in a Complex World
Delivering on the essential promise of healthcare—helping people at their most vulnerable—demands sustained, top-tier clinical performance—from the C-suite to healthcare providers to admins and orderlies. But clinical performance is continually challenged by the ever-growing complexity of care delivery. And those complexities can lead to an over-burdened, misaligned, variable-prone organization.
Our Mission Is to Materially Improve Patient Safety, Quality, and Outcomes
At Chartis Clinical Quality Solutions, we work with clients to overcome complex challenges to top-tier performance by developing and implementing streamlined clinical care processes, people, structures, and tools. This enables our clients to keep patients safe in a resilient, evolving environment, allows doctors to practice at the apex of their craft, and advances physician leadership to conquer the unremitting complexity of care delivery.
The result? Hospitals transform from fair to good, from good to great, from great to sustainably excellent.
Solutions to Navigate Next
Patient Safety and Clinical Quality
We help clients implement an approach to patient safety and high reliability care that builds off the hospital’s core care delivery platform, is resilient, and can constantly evolve.
Medical Staff Services Optimization
We work with clients to ensure the medical staff is supported through high performing structures and processes so they can deliver the safest and most reliable care consistently.
Physician Leadership: Education, Alignment, and Advancement
We advise on practice alignment and integration at the medical group, service line, and organizational levels as the healthcare industry moves toward a more tightly managed, highly reliable care delivery model.
We help clients achieve operational continuity and advance critical initiatives by providing just-in-time access to highly skilled, professionally vetted leaders and staffers.
Years of experience improving clinical performance in the healthcare industry
Top provider of CMS-approved Systems Improvement Agreements
Practical Approaches to Ace Regulatory and Accreditation Surveys
Hospital survey activities are back in full swing after earlier CMS allowed earlier pauses for hospitals to focus on mitigating COVID-19 surges. With indications that patient safety measures slipped amid the pandemic, it's critical hospitals place renewed focus on shoring up compliance and safety. That requires survey preparation.
During this discussion, three compliance experts from Chartis Clinical Quality shared practical approaches for how to avoid complex, wasteful, and burdensome preparation processes.
Meet Our Chartis Clinical Quality Leaders
Andrew Resnick, MD
Andrew Resnick, MD, serves as a Director and the Chief Medical and Quality Officer, leading Clinical Quality, Safety, and High Reliability efforts in a role that spans both Chartis Consulting and Chartis Clinical Quality Solutions.
Greg is responsible for all of Chartis Clinical Quality Solutions' financial, operational, and service areas, including Patient Safety and Clinical Compliance, Medical Staff Services Optimization, Physician Education, and Interim Staffing Solutions.
Christian Dankers, MD
Christian Dankers, MD, serves as an Associate Chief Medical and Quality Officer at Chartis, where he is focused on the expansion of clinical quality and high reliability care, bringing together capabilities across Chartis Consulting and Chartis Clinical Quality Solutions.
Lisa Eddy, MSN, MHA, RN, CPHQ
Lisa Eddy is the Vice President of Clinical Compliance and High Reliability with Chartis Clinical Quality Solutions. Lisa brings more than 25 years of consulting experience specializing in CMS certification and accrediting agency regulatory compliance.
Rick Sheff, MD
Rick Sheff, MD, serves as Chief Medical Officer for Chartis Clinical Quality Solutions. He brings more than 35 years of healthcare management and leadership experience to his work with physicians, hospitals, and healthcare systems across the country.
Mary Hoppa, MD, MBA
Mary Hoppa, MD, is the Vice President of Bylaws and Governance with Chartis Clinical Quality Solutions. She also oversees the peer review practice and brings more than 25 years of consulting and healthcare experience to the firm.
Sally Pelletier, CPMSM, CPCS
Sally Pelletier is an Advisory Consultant and the Chief Credentialing Officer with Chartis Clinical Quality Solutions. She brings over 30 years of credentialing and privileging experience to her work with medical staff leaders and medical services professionals across the nation.
Raúl Zambrano, MS, MD, FAAFP, FACHE, MRO
Dr. Raúl Zambrano is a Senior Consultant with Chartis Clinical Quality Solutions. He brings more than 19 years of consulting and healthcare experience to the firm, particularly in the areas of credentialing, medical staff relations, hospital operations, quality improvement, coaching, and telehealth.
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