Create enduring strategic differentiation
Chartis helps clients improve consumer acquisition, engagement, and retention—with new and existing patients and referring physicians.
Consumer-focused approach
Leading health systems are reshaping their business models to center on the consumer in a converging—and increasingly competitive—healthcare marketplace. Chartis helps healthcare organizations develop an individualized and unique approach to the full consumer experience—one that meets the goals of the healthcare organization and the discrete needs of the communities they serve, through a lens of health equity and population health.
From belief to transformation: Digital market leaders focus on value
In our 2024 survey, health system executives share their digital transformation impacts, barriers, and progress on hospital at home and artificial intelligence programs.
Connecting in a digitally forward way
We partner with clients to define thoughtful, cohesive consumer experiences with a digitally forward ecosystem. We help set the strategy and business case, develop consumer personas and journeys, and determine the solution roadmap. We also deliver disciplined management and execution, balancing near-term business needs with long-term strategic requirements tied to clear and impactful performance metrics.
Meet our Digital Consumer Experience leaders
Jon Freedman
Jon Freedman is a Partner in Digital & Technology Transformation and co-leads the Digital Consumer Experience practice. Jon works with clients to develop transformational digital and consumer experience strategies and programs.