Susan Tolin is an Associate Principal in the Informatics and Technology practice with Chartis and is co-lead for the Population Health Service Line. Susan has over 30 years in healthcare as a registered nurse and informaticist. She has extensive experience leading hospital systems through EMR system selection, implementation and optimization, and documentation improvement initiatives. She has served as an advisor in both the acute and ambulatory space across a variety of leading academic centers, integrated delivery systems, provider practice groups, and community hospital systems.
Recent engagements include workflow and IT system selection and implementation planning to support a coalition of many organizations to address health equity, a Provider Documentation Improvement initiative for all specialties at an integrated delivery system, Ambulatory Access workflow redesign at a large, community-based hospital system and Access, Coding, Case Management, and Clinical Charge Capture workflow design and implementation to support a Revenue Cycle EMR implementation at a large integrated delivery system.
Susan was a Senior Manager with Aspen Advisors, a top healthcare IT advisory services firm before it became a part of Chartis in 2014. She helped develop and continues to support the methodology, toolkits, and thought leadership for Informatics, Technology-Enabled Clinical Transformation and Population Health. Before that, Susan worked as Informatics Coordinator with Advocate Health Care. She was the Product Manager at NVISIA, a technology solutions firm, building tools to capture quality reporting data. In her nursing career, Susan has worked clinically and as a manger in pediatrics, ICU, and behavioral health at pediatric, community, and academic health systems such as Children’s Hospital of New Orleans, Western Psychiatric Institute and Clinic (UPMC), and Advocate Good Samaritan Hospital.
Susan holds a Master of Business Administration from Benedictine University and a Bachelor of Science in nursing from the University of Pittsburgh. She has presented on population health at the HIMSS PopHealth forum and national conference.
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