OUR PEOPLE

Steve Hendrick

Senior Partner

Steve Hendrick is a healthcare IT consulting leader with 18 years of experience guiding executives through technology and operational transformation. He partners with health systems to align digital strategy with organizational performance, leveraging deep expertise in implementation, governance, and performance improvement. Known for his strategic foresight and collaborative leadership, Steve helps clients anticipate disruption, strengthen resiliency, and realize the full potential of their technology investments.    

Prior to joining Chartis, Steve held multiple leadership and advisory roles in healthcare consulting and technology services. As Senior Vice President at Healthlink Advisors, he led engagements focused on IT strategy, digital transformation, and organizational resiliency while building and refining consulting methodologies that enhanced delivery consistency and client outcomes. Earlier, as Director at Huron, he oversaw large-scale technology initiatives for major health systems. Steve's career also includes experience with a leading EHR vendor, a Big Four consulting firm, and a large integrated delivery network, giving him a comprehensive perspective on healthcare operations from provider, vendor, and advisory viewpoints.

Steve is an active thought leader in healthcare technology and digital transformation. He has contributed to publications such as Healthlink Advisors’ Perspectives and HealthSystemCIO on topics including IT resilience, digital health strategy, and patient safety during technology downtimes. He has also been featured on This Week Health, where he discussed Epic’s global growth, ambient technology, and the evolving role of EHRs in innovation. Through these contributions, Steve shares practical insights on aligning technology strategy with operational excellence and advancing digital healthcare delivery.

Steve holds a bachelor’s degree in Criminal Justice and Information Security from Florida Atlantic University and completed HITECH training at Indian River State College. He has also earned certifications in IT service management, data analytics, and healthcare technology systems.  

Steve Hendrick

Why healthcare?

Healthcare is one of the few industries where operational excellence directly affects people’s lives. Early in my career, I saw how technology and process design could either empower or frustrate clinicians and staff in delivering care. That experience shaped my commitment to helping health systems align strategy, operations, and technology to improve both patient and employee experiences. The work is complex, but the purpose is clear, and that is what continues to motivate me.

What do you hope to help our clients achieve?

I hope to help clients build the confidence and capability to navigate disruption, whether from technology change, cyber events, or operational transformation. My focus is on creating practical, durable strategies that strengthen resiliency and enable consistent, high-quality performance. When clients can sustain care delivery and organizational stability in any circumstance, that is success.

When you’re not working, what would we find you doing?

You will usually find me spending time with my family, golfing, or out on the water. I have found that the best ideas often come when I am unplugged and relaxed, away from a screen. That time helps me recharge and bring a clearer perspective back to my work.

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