Optimizing the EHR is Not Enough

COVID-19 has created a burning platform to fundamentally transform clinical processes to reduce the cost base, enable the restructure of the physician enterprise and transform the clinical operating model. To recapture volume and revenue, health systems must quickly transform their clinical operating model to provide coexisting systems of care for COVID-19 and non-COVID-19 patients. Electronic Health Records (EHRs) will be a pivotal enabler of successful clinical transformation to advance these efforts. Yet, EHR implementation and optimization strategies deployed to date haven’t driven material value and will be woefully insufficient to drive the transformation required in the age of COVID-19.

This paper outlines an approach for successful benefits-driven, technology-enabled clinical transformation.

We have also published a companion piece, Technology-Enabled Clinical Transformation – Where to Start?, which provides key questions for leaders to address when assessing clinical transformation programs. Click here to access this guide.


Tonya Edwards, MD
Principal, Clinical Informatics and Technology
[email protected]

Amy Melanson, RN
I&T Practice Specialist
[email protected]

Optimizing the EHR is Not Enough | The Chartis Group