Lisa Eddy, MSN, MHA, RN, CPHQ, is the Vice President of Clinical Compliance and High Reliability with Chartis Clinical Quality Solutions, formerly known as The Greeley Company. With more than 25 years of consulting experience specializing in CMS certification and accrediting agency regulatory compliance, Lisa supports her clients with a wealth of knowledge and firsthand experience. Lisa possesses a deep understanding of hospital operations and clinical quality at the executive nursing and quality/risk management level. Her expertise in critical care nursing, quality, and patient safety form the foundation for her work helping organizations achieve sustained regulatory excellence. In her role, Lisa focuses on the development and facilitation of implementation strategies for performance improvement and patient safety programs, driving healthcare organizations to achieve higher reliability.
Lisa provides critical support to organizations facing adverse actions and/or CMS decertification from post-accreditation surveys. She helps them successfully clarify requirements for improvement and develop plans of correction. These plans are accepted by regulatory agencies because they are uniquely and carefully crafted for ease of implementation by the organization’s healthcare staff. Lisa also serves as project oversight for organizations experiencing Systems Improvement Agreements (SIAs). Her leadership ensures each SIA project reaches its conclusion with full reinstatement of the deemed status for the involved hospital. She has led successful adverse action and SIA reinstatements that vary from large nationally recognized academic quaternary care centers to smaller community hospitals and ambulatory centers.
Prior to joining Chartis Clinical Quality Solutions, Lisa was the Vice President of Professional Services at a national healthcare publication and consulting firm. There, she was responsible for consultation services and product line development. She has previously served as Chief Nursing Officer and Vice President/Director of Quality in the acute care hospital environment. Her clinical background is in nursing leadership, critical care, and medical/surgical nursing.
Lisa is a member of the National Association of Healthcare Quality and is a Certified Professional of Healthcare Quality. She has been a presenter at the CMS Region 6 State Agency Conference and leads executive sessions on governance, oversight, and regulatory and safety compliance at multiple healthcare systems throughout the nation.
She received her Master of Science in nursing from California State University, Dominguez Hills, her Master of Healthcare Administration from the University of Phoenix, and her Bachelor of Science from the Rueckert-Hartman College School of Nursing, all with honors.