We’re constantly navigating what’s next to help our clients not just survive, but thrive. That means looking beyond the current crisis and pivoting to new strategies and operating models. For our colleagues, this means continuous learning, intellectually stimulating work and a powerful culture of collaboration.
The shared passion for our mission is as deep as our commitment and care for one another. We want your experience at Chartis to be rewarding, to propel your professional growth, and to ultimately help create a healthier world.
We have extraordinarily talented people working at our firm.
Click on each photo below to learn more about our colleagues’ career journeys,
their passion for healthcare and why they chose Chartis.
Zainab Aslam is a Consultant in Strategy and Performance and is based in New York. She loves to cook and organizes classes led by home cooks from around the Muslim world who share their talents and family stories.
Before Chartis, I was working in an investment bank, and I knew I wanted to pivot mid-career into healthcare. While doing my MBA/Master’s in Public Health, I met someone who worked at Chartis, and I was immediately intrigued. When I joined Chartis, I quickly began working on a wide variety of challenging and impactful projects. When you come in as a consultant, you get two people “assigned” to you – a buddy and someone who is focused on your career development. Both of these people have been critical to my success. It has been a great experience for me. There’s a true sense of support.
I have so many learning opportunities on my projects. When there is a new problem, I can always ask a colleague if they have seen it before. We all learn from each other and take those learnings back to the client. I also love that Chartis has a cadre of physicians on staff — this is unique and brings a level of differentiation to the value we can provide to our clients.
I saw the value of this expertise during a project focused on provider burnout. I was working with a pilot site to help put the right support model in place. The combination of Chartis expertise and physician experience was valuable and brought an important level of empathy to the challenges at hand. I was truly “on the ground” and partnering with the client to come up with creative solutions and a path forward. It is gratifying to support and empower clients to unlock solutions to their long-standing issues and challenges.
Healthcare is a core global value, along with human rights and education. I grew up in a household where beyond my immediate family, everyone lived in Pakistan. I saw their challenges. I studied economics and landed in finance, but Chartis gave me an opportunity to make the kind of impact I really care about through a focus on healthcare.
Hunter Hayes is an Engagement Manager in Performance and is based in Louisville. He is a former competitive diver who enjoys mountain biking, disc golf and his weekly bowling league.
I remember reading on the Chartis website that the firm wants the experience to “enrich people both mentally and spiritually and to be rewarding on every level.” That stuck out to me. I didn’t see this approach at other firms. There is a real focus on taking care of people.
In my role as Engagement Manager, I need to think like the C-suite but also get into all the nitty-gritty details. The firm really invests in people’s learning and development. I’ve received training — both in person and virtually — around project management and leadership that have helped me tremendously in my day-to-day role.
I’ve also enjoyed the diversity of the teams that I’ve been on. Honestly, it’s something I hadn’t experienced before Chartis — team members from different backgrounds, geographies, ethnicities and sexual orientation. With one of my clients, we were dealing with some tough issues. The diversity of perspectives my team brought to the project helped drive our unique approach to creating successful and sustainable solutions for the client.
I had many different jobs after college. After getting my MBA, a friend had a connection at a small consulting firm and helped me to get a job in the healthcare group. I loved the work. After a while, I wasn’t getting the growth opportunities I wanted and didn’t always feel the work was aligned to the mission of the clients. That’s when I discovered Chartis. In my current role, I’m interacting with clients on a day-to-day basis. I’m challenged to think differently. I was a math major and can tend to be very black and white. We tackle deep problems that help me to think much more strategically.
I’m drawn to the impact I can make. Chartis wants to materially improve healthcare for the world. With one of my clients, for example, we talked to everyone from the front desk staff to the C-suite. As part of a performance and operational improvement project, I was helping more patients to be seen by the doctors, helping the providers to become more financially viable and creating jobs in the community. I feel I’m making a legitimate impact every day.
Orane Douglas is an Associate Consultant in Strategy and Performance and is based in Durham. Originally from Jamaica, he enjoys running and volunteering for a global health nonprofit. As a self-professed healthcare nerd, he can always recommend a good podcast for you.
I had a couple of offers and wasn’t sure what I wanted to do. I knew I wanted to be somewhere that was dedicated to healthcare. I met a few people from Chartis and it struck me how interested they were in learning what I was passionate about outside of consulting. They were also focused on solving the higher-level challenges in healthcare that really interest me.
When I decided to join Chartis, I was immediately given opportunities to step up. In some other firms, as a junior member of the team, you wouldn’t be as visible with clients. At Chartis, I’ve been able to interview CFOs and present to boards at multibillion-dollar institutions. I was challenged and supported right from the beginning.
Consulting allows you to see the view from many different types of clients. You take insights from each experience. For example, one of my clients was a children’s hospital where we were making recommendations around a program for high-risk pregnancies. Another was a school of dentistry where we were focused on providing data-driven insights for their budgeting process — very different clients with very different challenges. I’ve grown so much faster by working on multiple teams and clients. I also love to travel and experience new things. I always enjoy the team dinners and opportunities to bond and debrief on our various client assignments.
I moved to the US from Jamaica when I was 8 years old. When I was growing up, I wanted to be an anesthesiologist and I majored in pre-med. I saw and experienced the way people interacted with the health system in Jamaica. I also saw this during time I spent in Sri Lanka and even while living in Atlanta. Many of the issues were the same, particularly as it pertained to minorities. As I grew older, I became more interested in the macro issues and wanted to be a part of changing the system.
Paulo Farqui is an Associate Principal in Informatics and Technology. Based in Boston, he is a new dad who loves to travel and see the world. Paulo and his wife have done everything from rum tastings in Jamaica to wine tastings in Argentina. He’s also known for officiating weddings, including for one of his fellow Chartis colleagues.
My academic background is in public health and health policy, and I have been in consulting my entire career, exclusively in healthcare. I had reached a point where I was looking for a big challenge. I wanted to join a firm that was on the cutting edge of innovation in the technology space. A colleague and informal mentor from my previous firm had joined Chartis and that’s how I became connected. From that point forward, everything from the recruiting and onboarding to my last two years at Chartis, have made for a very rewarding experience. I could not be happier with my choice to be here at Chartis.
It is rewarding to see our clients shift their way of thinking. They are asking us to come in and challenge their status quo. I'm also motivated by the amount of opportunity to make an impact in healthcare, especially around technology. For example, we recently helped a large health system in the Midwest to move the needle around its digital innovation. We helped them to scale their virtual care platforms and their approach to telemedicine. The timing could not have been better because the assignment was completed right before COVID-19 hit. I am proud that we were able to put this groundwork in place so that our client could embrace this agile mindset and quickly optimize their technology during the pandemic.
For me, it was really personal. When I was in high school, my dad became very sick, and I saw so much that could be improved in the healthcare system. I thought about the pre-med route, and when I was in college, I had the opportunity to shadow a few doctors. I decided I was more interested in the macro level challenges versus patient care. I felt I might be too emotionally attached as a provider, so I started taking classes in healthcare economics and healthcare policy. I had great coaches and mentors who showed me the opportunity to make an impact in healthcare.
Tony Boerbon is an Associate Principal in Informatics and Technology and is based in Minneapolis. He comes from a musical family and has recently been picking up his guitars more. He is proud to share that his daughter just released her first song.
I started my career as a software designer and developer in the Twin Cities. I was shadowing clinicians in the exam room with patients right from the beginning and really enjoyed it. I ended up designing and developing the first laptop-based electronic medical record to be used in exam rooms in the Twin Cities. From there, I went on to work for several large healthcare organizations, helping to integrate systems across multiple environments. I’ve also spent time at large consulting firms. I was looking for something different when I joined Chartis in 2016. It is so much easier to navigate within Chartis compared to the larger firms. I appreciate the approach to working with clients, the focus on thought leadership and the focus on healthcare. Chartis is a natural fit for me.
I enjoy building deep client relationships and trust. My first assignment at Chartis was with a small clinic in Portland, Maine. We have now completed five engagements with this client over the last few years and each is increasingly complex and challenging. Our clients trust us. I also enjoy the professional growth, especially around business development. Our teams and methods are very robust — we challenge our clients to advance their thinking.
I didn’t choose healthcare necessarily, it but has been a wonderful fit. Early in my career as a software developer I shadowed clinicians and could see the problems that needed to be fixed. It was as rewarding then as it is today. I still make a point on every engagement to get to the front lines. It makes our work so tangible and real.
Paige Ottmar is a Senior Advisor in Informatics and Technology and is based in Chicago. She is an ultramarathoner and often wakes at 4:30 a.m. to get her run in. Paige is also a violinist and enjoys playing in community orchestras.
After getting a dual master’s degree in Public Health and Information Science, I knew I wanted to work in healthcare. I didn’t quite know what I wanted to do when I attended a Chartis campus event at UNC. I spoke to two people from Chartis, and they were extremely smart, and they cared so much about healthcare. It was a stark contrast to other firms I had interviewed with. After a few more conversations, I decided to join the firm, and I’m so happy with the choice I made.
After just three months at Chartis, I attended the firmwide retreat at Amelia Island. I am more of an introvert, and I was amazed at how friendly everyone was and how they went out of their way to reach out to me. These types of firmwide retreats and meetings — typically held in the fall and spring — have been a highlight for me.
Consulting wasn’t necessarily on my radar at first, although I knew I wanted to work in healthcare at the macro level. I’ve now been with Chartis for just about a year, and I have enjoyed the variety of projects and experiences that consulting offers. I work on three different engagements. I really like that my team trusts and empowers the junior members. I remember the sense of satisfaction I felt after receiving positive feedback on the first project I delivered.
We also receive great learning and training, including a three-day program for new colleagues called “Launch.” This program gave me the foundational tools for success right from the beginning.
My dad is a radiologist, and one of my earliest memories is shadowing him around the hospital. I thought it was so interesting. I love the idea of helping people and have always been a helper, including a great experience participating in AmeriCorps.
With my current projects at Chartis, I do feel our work is improving healthcare, in partnership with the provider. We are giving actionable results to patients, more effective information to doctors to provide better medications and we’re improving research by helping to recruit patients for clinical trials.
Mary Connor is an Engagement Manager in Strategy and Performance and is based in Austin. She loves to travel around the world and spend time with her husband, daughter and dogs.
I joined Chartis in 2012 right after I completed my master’s in healthcare administration. I was primarily interviewing for jobs in hospital administration when I became aware of Chartis. The Affordable Care Act was still recent legislation, and I had been learning about it in school. A role at Chartis seemed like a more cutting-edge opportunity to influence healthcare. I joined as a Research Associate, then expressed interest to move to the consulting side. I was quickly offered an opportunity to become an Associate Consultant. After a couple of years, I could see that Chartis was sponsoring several of my peers to go back for their MBAs. It was a great opportunity, and I decided to pursue it. I left for two years to do my Chartis-sponsored MBA at Dartmouth and then came back to Strategy and Performance.
Chartis does a great job of giving you high level visibility and opportunities. You are in the conversation right from the beginning. I am routinely presenting my work to C-suite leaders – we aren’t focused on hierarchy as much as some of the other firms. I also love the geographic flexibility that Chartis offers. I’m from Chicago, but after my MBA, I moved to Austin with my husband. For a dual career household, that flexibility is really valuable. We’ve recently welcomed a daughter into our family.
I always feel grateful for the variety and the challenge. Whenever we start a new project, I enjoy learning about the issue the client is facing. I’m surrounded by high caliber, talented colleagues. When we are at the client, we generally have a few meetings, do some individual work, and then we have dinner with our team. It’s a fun team environment – when you are traveling with people, you really get to know them.
Healthcare touches our lives in so many ways. I’m interested in everything from the economic impacts to the social impacts. It has many aspects that intrigue me, and it’s an industry that is ripe for transformation. I also love the impact I can make. I’ve helped a transplant center to get back on a growth trajectory, and I’ve helped a Department of Neurosurgery to reduce new patient wait times. It’s gratifying to show through the data that our work has helped patients to be seen faster.
Mary Timmons leads Learning and Development at Chartis. She spends her free time tending to her 1740s antique farmhouse outside of Boston and taking care of her three fur children — two Bernese Mountain Dogs and a cat. She also loves to sing, read and listen to great music.
I was attracted to the mission at Chartis. Ask anyone and they will tell you how important the mission is here. There is an empathy for clinicians, patients and the community — it is very powerful.
Chartis colleagues are very willing to help each other, which makes my job much easier — there’s a genuine connection among people. There has always been a strong apprenticeship model at Chartis, and we’ve been able to build on that. We have a mix of both formal and informal learning, and it is all highly personalized. Our programs include everything from our four- to six-month milestone programs to two-day live workshops to self-directed virtual learning. As we grow at Chartis, we want to ensure that our culture of informal feedback and coaching stays embedded in our work, so we underpin that with the right processes, tools and expectations. As an example, every Chartis colleague is assigned a development leader to help them navigate and progress in their careers and to point them to helpful tools and resources along the way.
I have spent my career focused on learning in the consulting field. I have worked at large management consulting firms, owned a small consulting firm and worked everything in between. I love working with consultants because they are smart and demanding and that puts me at the top of my game. I am passionate about learning, but what I really love about my role is the impact that I can have on our colleagues and on healthcare in the US. I like to think I make a difference.
My dad is a retired physician, and as someone who has handled many health issues with my own family, I’ve seen the promises and the failures of the healthcare system here. I have lived in other countries and have seen what does and doesn’t work in other systems. I’m excited to work with a group of colleagues who are trying to make American healthcare work better.
Jodi Capistrant is a Principal in the Performance practice. She is also a mom who likes to garden, golf, cook and read. Based in the Twin Cities, she soaks up as much sun as possible enjoying the outdoors in the summer to prepare for the Minnesota winters.
I was working at a different consulting firm and made it a point to connect with a former colleague and friend who had moved to Chartis. He was more than enthusiastic about his experience. I wasn’t looking for a new position, but at his suggestion, I spoke to a few others at the firm. During those conversations, I was blown away by the people I met and the firm’s leadership – smart, mission-driven, down to earth. I decided to make the move to Chartis. Six years later, I feel so lucky to work here.
We live the mission of the firm on a day to day basis. As a member of the leadership team, I do everything I can to uphold the values. We support each other’s personal and professional growth, and we are invested in our clients. It is absolutely fulfilling.
As a Principal, I am still learning every day from my fellow partners, an unbelievable group of industry experts, as well as our incredibly bright and curious junior colleagues.
It always strikes me when our clients describe the true partnership they feel when working with Chartis. They say that it feels different than other firms. We help them refresh and realize their strategic and operational vision, to see and achieve the greater impact they can have. Chartis is very data-driven and uses data to demonstrate opportunities. We develop solutions clients believe in and see those all the way through to implementation.
Both of my parents worked in healthcare, so it was always in line of sight for me. I wanted to help others. I was pre-med in undergrad, but found my true calling in the business side of healthcare through the University of Minnesota’s Master of Healthcare program. I ended up getting my MHA/MBA and am proud to work in an industry that I view as one of the key pillars of any community. Healthcare is an essential need.
The pandemic has shown again how important healthcare is and how important healthcare workers are. I’m proud to be in a position to support our clients through this. I’m glad we can ask, “How can we help you?” and deliver on that help during this unprecedented time.