Create enduring strategic differentiation
Chartis helps clients improve consumer acquisition, engagement, and retention—with new and existing patients and referring physicians.
Consumer-focused approach
Leading health systems are reshaping their business models to center on the consumer in a converging—and increasingly competitive—healthcare marketplace. Chartis helps healthcare organizations develop an individualized and unique approach to the full consumer experience—one that meets the goals of the healthcare organization and the discrete needs of the communities they serve, through a lens of health equity and population health.
Connecting in a digitally forward way
We partner with clients to define thoughtful, cohesive consumer experiences with a digitally forward ecosystem. We help set the strategy and business case, develop consumer personas and journeys, and determine the solution roadmap. We also deliver disciplined management and execution, balancing near-term business needs with long-term strategic requirements tied to clear and impactful performance metrics.
Related insights
Meet our Digital Consumer Experience leaders
Jeffrey Sturman
Jeffrey Sturman is a Senior Partner in Digital & Technology Transformation and co-leads the Digital Consumer Experience practice. Jeff has 30 years of experience in planning, implementation, management, and facilitation of digital transformation, organizational change, operational impacts, consumer experience, and overall governance.
Amit Jindal
Amit Jindal is a Senior Partner in Digital & Technology Transformation, where he guides clients through their innovation to transformation journey. With over 23 years of experience in the healthcare industry, he has led successful end-to-end digital transformations for various healthcare organizations, delivering enhanced consumer experiences, operational efficiency, and tangible business value.
Jon Freedman
Jon Freedman is a Partner in Digital & Technology Transformation and co-leads the Digital Consumer Experience practice. Jon works with clients to develop transformational digital and consumer experience strategies and programs.
