While uncertainty permeates the healthcare landscape due to the political climate and potential regulatory and reimbursement changes, provider organizations across the country agree that a focus on performance is essential under any future market scenario. To meet current and future market requirements, high-performing organizations must realize and sustain levels of clinical, operational and financial performance that transcend those previously conceived of and achieved. Many organizations are going “back to basics” to more sustainably address longstanding, foundational issues associated with access, cost, quality and the patient experience. At the same time, those that have made more significant progress or feel they have exhausted traditional means are seeking the next frontier in performance improvement.
In this paper, we outline several dynamics likely to heighten the need for sustainable, meaningful improvement and provide key performance imperatives that providers should consider as they determine how and where to focus their efforts.