Safe to Return

What Healthcare Leaders Can Learn from Behavioral Health about Relieving Anxiety and Cultivating Stability

Never before have healthcare organizations had to take on the challenge of convincing their patients and the broader communities they serve that it is safe to return to care.

The pandemic has made a profound impact on our sense of safety and well-being. We are in a pivotal moment for healthcare organizations as they face an unprecedented, existential threat. A new approach to influencing and driving change is needed — an approach built from established clinical principles combined with effective communications practices.

Behavioral health clinicians work daily to reduce patients’ anxiety and help them feel comfortable in specific situations. Hence, we turned to this field for insight. In addition to asking for ways to address pandemic-inspired anxiety and fear, we have captured their actionable advice on how healthcare leaders can most effectively guide their organizations today.

Download Now


Mark B. Wenneker, MD
Behavioral Health Segment Leader,
The Chartis Group
[email protected]

Alejandro Dan Mendoza, MD
Director of System Integration, Department of Psychiatry,
Beth Israel Deaconess Medical Center
[email protected]

Molly Cate
Founding Partner,
Chief Innovation Officer,
Jarrard Phillips Cate & Hancock, Inc.
[email protected]

David Shifrin, PhD
Content Marketing Manager,
Jarrard Phillips Cate & Hancock, Inc.
[email protected]

"What is needed is a roadmap for creating and delivering the appropriate messages to allay anxiety and fear and shift the way people think about healthcare in the wake of the pandemic.”

Related Content


Four Ways Sites of Care Are Shifting: How to Make Your Network Match

The pandemic has brought disruptive changes to how and where patients access care. Health systems now must reconfigure their networks with a view of the considerable shifts in the demand model.

Read more >


Transforming the Provider Enterprise: The Path to Sustainability and Results

As health systems seek to address COVID-19’s economic and patient care challenges, success increasingly hinges on the ability to create high-performing provider enterprises.

Read more >

Data & Analysis

Health Systems and Financial Recovery: A Challenging Balancing Act Ahead

As the COVID-19 pandemic endures, health systems across the country head into the second half of 2020 with margin improvement as a top priority. The first six months of the year brought the “perfect storm” of financial disruption – loss of elective procedures, reduced patient volumes and increased costs to manage dual systems of care for both COVID and non-COVID patients. Amid the fallout, hospitals face an immediate need to reduce costs by year-end.

Read more >

Safe to Return | The Chartis Group