Melissa D. McCain

Melissa D. McCain

Director, Clinical Management, Patient Engagement and Access

Melissa McCain is a Director with The Chartis Group, leading its Clinical Management, and Patient Engagement and Access practices. For more than 20 years, Ms. McCain has advised leading national and regional health systems and academic medical centers. She has spent the last several years advising executive leadership on the development and successful execution of operational strategy to support organizational economic and mission sustainability. Ms. McCain directs consulting engagements in the areas of clinical and operational performance improvement, value-based operational planning and organizational alignment.

Ms. McCain's clients have included leading national and regional health systems and academic medical centers. Her recent work has focused on building new organizational capabilities in enterprise care management, primary care transformation and patient-centered medical home design, targeted care programs for patient populations, continuum patient progression and transitions, cost of care improvement and ambulatory care access. Ms. McCain is a national speaker on primary care patient-centered medical home and has written numerous pieces on realizing healthcare system benefits.

Before joining The Chartis Group, Ms. McCain was a Senior Consultant at CSC Healthcare and its predecessor, APM Management Consultants, where she worked on post-merger integration and operations redesign. As an advisor to the senior leadership team or a large regional health system, she created an internal advisory and project management office with broad objectives including performance improvement and management, innovation to create the ideal patient experience and senior leadership team development.

Ms. McCain earned her master's degree in public and private management from the Yale School of Management with a concentration in organizational behavior and change management. Ms. McCain earned two Bachelor of Arts in psychology and german from Grinnell College.