LaTonya O’Neal is a Principal with The Chartis Group in the Revenue Cycle practice. Ms. O’Neal is an accomplished revenue cycle leader with more than 30 years of healthcare experience focused on positively influencing the business of healthcare. Ms. O’Neal has worked with some of the largest hospital systems in the country to resolve complex problems and achieve sustainable improvements.
Ms. O’Neal has spent her career in healthcare consulting, focusing on all facets of the revenue cycle value chain. She has led teams to develop and implement strategies to improve revenue performance, reduce costs, and/or promote adherence to regulatory requirements for hospital and physician organizations across the country. She has accelerated hospital revenue through the implementation of streamlined processes (e.g., financial clearance centers, centralized business offices, revenue integrity programs, etc.), developed key performance metrics standards and tools for revenue cycle functions and has provided solutions to leverage new and existing technology platforms (e.g., Epic, Cerner, coding technology enabling tools including computer assisted coding solutions) in HIM and Patient Financial Services departments. She has led multi-million-dollar revenue cycle transformation engagements to improve patient throughput, enhance coding and charge capture, and reduce AR and denials. Ms. O’Neal has done significant work in the middle revenue cycle space including development and implementation of coding quality improvement programs, leading Charge Description Master (CDM) engagements for improved charge capture, development of medical record data governance programs for multi-hospital systems and development and/or remodeling of Clinical Documentation Improvement (CDI) programs. Additionally, Ms. O’Neal has assisted academic health systems and alternative health organizations with acquisitions and divestitures of hospitals and physician practices.
Prior to joining The Chartis Group, Ms. O’Neal was the Vice President of Revenue Integrity at Change Healthcare. There, she led onshore and offshore teams of more than 1,000 employees to provide staff augmentation support for middle revenue cycle functions including hospital and physician coding, regulatory and charge capture audits, and clinical documentation improvement.
Mrs. O’Neal has been a speaker and provided education for several national professional healthcare associations including AHIMA (The Good, the Bad, the Reality: 365 Days until ICD-10 Adoption), HFMA, the Massachusetts Health Data Consortium (Leveraging Payer-Provider collaboration for ICD-10 readiness and risk mitigation strategies) Georgia Hospital Association (Coding Executive Roundtable). Most recently, she delivered a webinar to the Health Leaders entitled “5 Ways to Improve Charge Capture and Directly Impact Your Bottom Line”.
Ms. O’Neal is a Registered Health Information Administrator and holds a Bachelor of Science in health information management from the University of Central Florida.