The Chartis Forum

White Paper

The Next Strategic Imperative: Rethinking Revenue Cycle Transformation

For many organizations, the tidal wave of change in a relatively short period of time has made it even more challenging to manage — let alone adapt and improve — the most fundamental attributes and indicators that drive performance. Within provider organizations, senior leadership has been appropriately focused on enterprise strategy development and execution, with emphasis on provider consolidation, EHR implementation, physician alignment, population health and consumerism. Concurrently, investments to support revenue cycle transformation have been neglected in most organizations. As a result, the majority of revenue cycle operations models are not well suited for today’s realities. Successfully addressing these imperatives will demand a revenue cycle that is fundamentally different. The key question for health system leaders is, “What can be done within the revenue cycle space to keep up with the current operational demands, while simultaneously positioning us ahead of future demands?” In order to be successful, healthcare providers will need to establish an integrated view of the organization’s entire revenue ecosystem.

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