Over the past two decades the healthcare industry has invested heavily in information technology (IT). Just since 2011, the U.S. government has paid hospitals and physician offices $38 billion in EHR implementation incentives. Worldwide EHR spending, which has lagged U.S. spending, boomed in the last three years, and new excitement over digital health promises to spur major investments in information technologies such as artificial intelligence, mobile applications, analytics, and virtual healthcare, among others.
But in the five years since most U.S. hospitals reached Stage 4 on the HIMSS EMR Adoption Model (EMRAM) scale, most hospitals have not realized these benefits. And the increased costs of operating more sophisticated EHRs leave some further behind financially, leading critics to claim that EHRs have been a huge waste of time and money.
In this paper we compare and contrast the EHR implementation and optimization methods of health systems that do and do not achieve measurable strategic benefits and show how any organization can get value from their EHR investment.