On the Front Lines of Action

While uncertainty permeates the healthcare landscape due to the political climate and potential regulatory, funding and reimbursement changes, provider organizations across the country agree that a focus on performance is essential under any future market scenario. To successfully meet current and future market requirements, high performing organizations must achieve and sustain levels of clinical, operational and financial performance that transcend those previously conceived or realized. With the stakes higher than ever before, past incremental approaches to performance improvement will not be sufficient to achieve the transformational change that is needed to succeed moving forward. Clinical and operating models must be fundamentally redesigned based on leading practice; and next-generation, sustainable approaches to performance improvement must be woven into the fabric of the organization’s culture.

At The Chartis Group, we work shoulder to shoulder with our clients to materially improve key quality outcomes, increase revenue, increase patient engagement and access, enhance patient and caregiver experience and achieve greater cost effectiveness. We support those organizations looking to more sustainably address longstanding performance issues as well as those seeking the next frontier in performance improvement. Key advisory services include:

  • Clinical Management - Advanced programs to achieve the best outcomes, lowest cost of care and superior patient experience across the continuum.
  • Patient Engagement and Access - Innovative programs and platforms fostering patient attraction and retention, network design and navigation, and access and throughput.
  • Enterprise Performance Improvement - Robust approaches to materially improve, scale and sustain clinical, operational and financial performance in critical settings.
  • Revenue Realization – Integrated solutions that address the revenue ecosystem’s overall performance across strategic, payor contracting, clinical operations and revenue cycle operations drivers.
  • Technology Optimization – Workflow redesign and continuous improvement methodologies to implement and realize the full benefits of technology enabled solutions.
  • Performance Management – Benchmarking, analytic and management solutions to pinpoint performance opportunities and enable continuous improvement.
  • Physician Alignment and Engagement – Distinctive approaches to engage physicians in the clinical change management required for highly reliable, consensus-driven excellence in clinical outcomes.

Our approach is founded on the belief that transformation is achieved through the fundamental redesign of clinical and operating models based on leading practice and by enhancing the organization’s underlying capabilities to identify, address and sustain improvement. We unite clinical and administrative leaders around a common vision for advanced performance and engage clinicians and front line staff in the change process to enable sustained, transformative improvement across each dimension of cost, revenue, quality and experience.

  • Stacy Melvin

    Stacy Melvin
    Director, Performance Practice Leader
    Stacy Melvin is a Director and Leader for the Performance practice area. Ms. Melvin has more than 20 years of experience in the healthcare provider industry, including 17 years as a consultant. She is a nationally recognized expert in operations design and performance improvement as well as implementation planning and executive oversight.

  • Pamela Damsky

    Pamela Damsky
    Director, Oncology and Service Line Planning
    Pamela Damsky is a Director at The Chartis Group and leads Oncology and Service Line Planning. Ms. Damsky has almost 30 years of healthcare experience, the majority in advisory services. She brings deep expertise in organizational strategy, alignment, clinical transformation and performance improvement to help organizations succeed today and tomorrow.

  • Ann Edwards

    Ann Edwards
    Director, Enterprise Performance Improvement
    Ann Edwards is a Director and Enterprise Performance Improvement Practice Leader with The Chartis Group. She has over 30 years of consulting experience delivering strategic, operational and financial improvements for healthcare providers. Her expertise includes organizational design, improvement and effectiveness, financial optimization and strategy.

  • Melissa D. McCain

    Melissa D. McCain
    Director, Clinical Management, Patient Engagement and Access
    Melissa McCain is a Director with The Chartis Group, leading its Clinical Management, and Patient Engagement and Access practices. For more than 20 years, she has advised leading health systems and AMCs. She counsels executives on the development and successful execution of operational strategy to support organizational economic and mission sustainability.

  • Mark J. Werner, MD

    Mark J. Werner, MD
    Director, Clinical Consulting, CPLI
    Dr. Werner is a Director with The Chartis Group leading Clinical Consulting and the Chartis Physician Leadership Institute. Dr. Werner brings over 25 years of experience providing transformational healthcare leadership in physician alignment and engagement, medical group performance, innovation and the translation of strategy into clinical operations.

  • Stephanie Hines

    Stephanie Hines
    Performance Practice Area Manager
    Stephanie Hines is the Practice Manager for The Chartis Group’s Performance practice area. Ms. Hines’ work is focused on helping healthcare delivery organizations transform their systems of care and sustainably improve key clinical, operational and financial outcomes.